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Policy 001

PLATTEKILL PUBLIC LIBRARY

AMERICANS WITH DISABILITIES ACT COMPLIANCE POLICY

 

Adopted: April 10, 2014 Page 1 of 2 (plus attachment)

The Plattekill Public Library affirms its support of equal access for persons with disabilities and the Americans with Disabilities Act.  Our current Library building is not completely handicapped accessible.  The Library seeks to make its services, facilities, and programs as accessible as possible to the public, including those who have disabilities.  To accommodate those with disabilities, the following services are offered:

We act as facilitator between the patron and Services to the Blind and Physically Handicapped.

We offer home delivery to patrons with disabilities which prevent them from coming to the Library.

We welcome service animals in the Library.

The following procedures have been developed in order to assist the Library in addressing concerns about accessibility.

People who wish to request accommodation or make a complaint about accessibility at the Library have access to a three step procedure.

Step One:  Requests for accommodation and/or complaints about accessibility can be presented in person, by mail, email, or over the phone.  These should be addressed to the Library Director who will then make every attempt to provide accommodation and/or resolve the issue without further recourse to this procedure.

Step Two:  If resolution is not achieved by Step One, a complaint can be presented in writing on a Library Accessibility Concerns Form.  Assistance in completing this form is provided as needed.  Completed forms are reviewed by the Library Director; a formal response will be made to the Library user within ten working days of the date of original submission of the form.  The formal response can be a telephone call, followed by a letter confirming the telephone discussion, or directly by letter.  The Library Director will make every attempt to resolve the issue through this means.

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PLATTEKILL PUBLIC LIBRARY - ADA COMPLIANCE POLICY

Adopted: April 10, 2014 Page 2 of 2 (plus attachment)

Step Three:  If resolution is not achieved by Step Two, the concerned individual can request that the complaint be presented to the Library Board.  The Library Director will have the matter placed on the agenda so that the concerned individual can have his or her concern addressed at the next regularly scheduled

Library Board meeting.  The decision of the Library Board is final for the Library. If resolution still is not achieved, the concerned individual may wish to pursue other courses of action as described in the American with Disabilities Act and related regulations.

Attached Library Accessibility Concerns Form for this policy follows:

Send Completed Form To: Library Director

Plattekill Public Library

2047 Route 32

Modena, NY 12548

Or Call: (845) 883-7286

Or Fax:

(845) 883-7295

 

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PLATTEKILL LIBRARY ACCESSIBILITY CONCERNS FORM

 Adopted: April 10, 2014 Page 1 of 1

PLEASE DESCRIBE THE NATURE OF THE PROBLEM YOU HAVE ENCOUNTERED:

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PLEASE DESCRIBE WHAT WE COULD DO TO PROVIDE BETTER ACCESS:

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NAME  ___________________________________________________________

SIGNATURE  _____________________________________________________

ADDRESS  _______________________________________________________

PHONE  _________________________________   DATE  _________________

Please see the attached policy to find out how we will address your concern.